Forums/Purchasing & Shipping/FAQ
shipping question
XinXu Ruan
posted this on October 19, 2011 18:41
I purchased the writer and jot pen, how can I track items when it is shipping?
XinXu Ruan
posted this on October 19, 2011 18:41
I purchased the writer and jot pen, how can I track items when it is shipping?
Comments latest first
Dear Antonio, please email help@adonit.net.
I purchase several products order 34799150 how can i track the shipment?
Hi,
I wanna order the replacement disc, how can I place my order because I can't find Hong Kong under the shipping section.
Please advise.
Marco, please see the email I sent you.
Jon,
Like I told to you by e-mail: Your website does not permit that I select the shipping address to Brazil! The routine that specify the shipping cost does not calculate it and return to same point again and again.
David and Lia, as mentioned previously, recently our fulfillment center (Amazon), put a few orders on hold when it ran out of stock, but it hasn't been emailing customers to let them know and it hasn't processed those orders now stock is fulfillable again. We are following up all these orders. If you haven't received an email from us, it's most likely because we haven't received an email from you, which will most likely be because you haven't sent one or your email is in our spam folder. Please email me at jon@adonit.net, that will make sure you get through to us.
I ordered a Jot Flip - Silver on February 4 2013 and still haven't recieved any updates as to when it's shipping or if indeed has shipped. I've emailed you several times and all I get back is an automated response. I've tried calling and still, no response. Please get back to me about my order # 34791781
It's been 8 days with no communication. Very unprofessional.
Gabriel, I have solved your problem and emailed you back.
Thanks for letting us know Gabriel, we emailed you several times; it's possible our emails are in your spam folder. I will try again.
I bought mine Feb 3 and still has not arrive. I contacted you guys several times in several places (calling, email, blog) buy got no reply. I now know why I have not receive it yet but im still wondering when will they be in stock? Sorry if im spaming you guys
I think I've sent two, one is directly send to the email address, please look forward to it, thx! :)
Recently our fulfillment center (Amazon), put a few orders on hold when it ran out of stock, but it hasn't been emailing customers to let them know and it hasn't processed those orders now stock is fulfillable again. If you haven't done so, please email help@adonit.net so we can follow up. Chad, I see you have already done that, and will address your request.
Hello!
I bought a Jot-Pro on Feb 7, and with the Expedited Shipping for
another $9 (said "will deliver on Feb 9"). The Order Num is:
34792040. Till now I haven't got any information of the shipping.
I'm not sure how to track it or whether I can receive it on time since you
seems haven't shipped it yet.
Looking forward to your reply!
Thank you Joachin, I appreciate you checking.
Dear Joachin, since you don't seem to be receiving our emails, I will answer you again here. Your order is a pre-order for a product which is not yet shipping. You pre-ordered the new Jot Touch, which will not be shipped until February at earliest. This is why you don't have a tracking number; you will not receive a tracking number until your order has been shipped, and your order will not be shipped until February at earliest.
Yes, your reply was in my spam folder. I hardly go in there. Thank you for your response.
Dear Joachin, we have replied to you repeatedly. Please check your spam folder; you are clearly not receiving our messages.
Hello,
I placed my order on Jan. 10. My order number is 34789732. I have not received any shipping notification nor have I heard from anyone from the help desk other than the automated response. I would really like to know what's going on with my order; it's been almost a month.....
Sean, I will look for your email; it is probably in our spam folder.
I ordered mine on January 8th, 2013, and I still haven't received an email about the item being shipped.
- I replied to the email asking for a status and got no response.
- I called the phone number on the Paypal account and left a voicemail on the cellphone's answering service.
- I emailed today help@adonit.net and I'm waiting on a response.
I would like to get some sort of communication other than an automated response to know where this pen is. The communication has not been good.I ordered mine on January 8th, 2013, and I still haven't received an email about the item being shipped.
Dear Kuvshinov, your order has been placed on hold because UPS has refused to ship it. We will send you an email to explain why.
Hello!
ORDER NUMBER: 535378376V440123J
Purchased 7 days ago, why it's not shipped?
Waiting for reply. Thanks!
Please send an email to help@adonit.net; the staff will assist you.
order : 5RF51169P58400113
it has been more than 2 weeks and did not receive the item.
Help please.
Dear Tomasz, please send an email to help@adonit.net, and the staff will assist you.
Hi,
I have purchased your product
Order Number: 61A0648388094474D
And still not yet received any confirmation on shipping details - it was 8 days ago.
BR,
Tomasz
I purchased the jot pen, how can I track items when it is shipping? Order Number: 3SD53915SB4731818
When your order is shipped you receive an email notification that includes the tracking number for your order. Once you have that tracking number you can then go track your order!
If it has been at least 5 business days since you placed your order and you still have not received the shipping notification please submit a ticket to the help desk.
Savannah
Adonit Customer Service